Customer Service

We want all our customers to be completely satisfied. If there’s anything we can do to improve your experience with us then please let us know.
If you've been a customer for some time you might feel a bit awkward giving us bad news but please don’t. Good, bad or ugly, we’d like to hear it, because we’d rather have the chance to put things right than lose you as a customer.
If you have ideas about how we could change or add to what we do - please tell us those too.
And unlike some companies that ask for feedback but never seem to do anything about it, we’re committed to taking notice of everything we receive. When you submit feedback, it goes into our CustomerSure tracking system which helps us all to learn from it and act on it.

 

R E T U R N S   A N D   C A N C E L L A T I O N

Returns for shipped merchandise/artwork/other items will be for the cost of the merchandise/artwork/other items only, shipping costs are non-refundable. A refund will be sent back to the original form of payment for qualifying merchandise/artwork/other items only. All Artwork/items must be in the same condition it was received in. Pinholes or any damaged artwork not resulting from transit will not be accepted and refused at the customers cost. Any merchandise suspected of being previously worn and/or washed will be returned to the customer at their expense. All merchandise must be unworn, unwashed, unused and in the same condition received within:

  • 30 days of purchase for Indian orders
  • 60 days of purchase for all international orders

MINDUS Collective or Digitally Printed (Printed Just For You) items can be returned for Store Credit only. Returns or exchange for MINDUS Collective or Digitally Printed goods will only be provided under the following circumstances:

  • Damaged goods from shipping
  • Misprinted Goods
  • Defective Goods

If you believe your item falls under one of the above reasons please contact sales@mindus.in within fourteen (14) days of receipt of the item. If your return/exchange does fall under one of these reasons MINDUS will reimburse your shipping costs when your item is received and processed. Please allow up to five (5) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.

Exchanges must be made for like apparel or artwork of equal or lesser value. If the requested item for exchange is out of stock, the customer will be contacted via email. However, if there is no response within three (3) business days, the exchange will be processed as a return.
If you purchase new items to replace a return ahead of time, please provide your Order Number for validation.
All return shipping charges are the responsibility of the customer unless MINDUS was at fault for any reason. If the fault was ours, your shipping expense will be refunded to you. MINDUS will only reimburse standard shipping expenses. Expedited or Express services will not be reimbursed.